Refund policy
Returns Policy – AnfieldPharmacy.co.uk
If you change your mind about an item purchased from AnfieldPharmacy.co.uk, you may request a return within 14 days of receiving your order.
Items returned outside this period cannot be accepted. This policy does not affect your statutory rights.
Conditions for Returns
To be eligible for a return, items must be:
• Unused and unopened
• In their original packaging and suitable for resale
• With all seals, cellophane, and protective wrapping intact
• Complete with all accessories, instructions, and inserts
• Not registered with the manufacturer or linked to any personal data
Items sold as part of a multipack must be returned in full.
Where a free promotional item was supplied, this must also be returned.
For multi-buy offers (e.g. 3 for 2), individual items may be returned, with refunds calculated based on the promotional price paid.
Returns that do not meet these requirements may be refused for health and safety reasons, or we may contact you for further information.
Refunds & Postage
When a return is accepted, we will refund the cost of the item(s) and the standard delivery charge originally paid.
Enhanced or express delivery charges are non-refundable.
Return postage costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, missing, or incorrect, please contact our customer support team as soon as possible. Where appropriate, we may request photographs or video evidence to help resolve the issue quickly.
Items We Cannot Accept for Return (Unless Faulty)
Due to hygiene, safety, and regulatory requirements, we are unable to accept returns on the following items unless they are faulty:
• Medicines
• Perishable goods (including food and infant formula)
• Personalised items
• Cosmetic products that have been opened or used
If you are unsure whether an item is eligible for return, please contact AnfieldPharmacy.co.uk before returning it.
